Frequently Asked Questions

After logging into your account, navigate to the "My Profile" section from the account menu. Here, you can update your personal information, including your name, contact details, and delivery address. Don't forget to click "Save Changes" after making your updates.

On the login page, click the "Forgot Password?" link. Enter the email address associated with your account, and we'll send you instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact our customer support team for assistance.

You can track your order by logging into your account and visiting the "My Orders" section. Here, you'll find all your recent orders and their current status. Click on a specific order to view detailed tracking information. We also send email updates with tracking information once your order has been shipped.

Yes, you can cancel an order, but it depends on the order's status. If the order has not been processed or shipped yet, you can cancel it through the "My Orders" section of your account. Once an order has been shipped, it cannot be canceled, but you can return it when you receive it according to our return policy.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's regulations. These charges are not included in our shipping fees and will be collected at the time of delivery.

Shipping costs are calculated based on the delivery location, order weight, dimensions, and your chosen shipping method. You can see the exact shipping cost during checkout before completing your purchase. We offer free standard shipping on orders over $50 for domestic deliveries. Special promotions may occasionally offer free or discounted shipping.

To return an item, log into your account and go to "My Orders." Find the order containing the item you wish to return and select "Return Item." Follow the instructions to generate a return shipping label. Package the item securely with all original packaging and attach the return label. Drop off the package at the designated shipping carrier. Once we receive and inspect the returned item, we'll process your refund.

Once we receive your returned item, it typically takes 3-5 business days to inspect and process. After approval, refunds are issued to your original payment method. Credit card refunds usually appear on your statement within 5-7 business days, while other payment methods may take longer depending on your financial institution. You'll receive an email notification when your refund has been processed.

Yes, we take security very seriously. Our platform uses industry-standard SSL encryption to protect your personal and payment information. We are PCI DSS compliant, which means we follow strict security standards for handling credit card information. We never store your full credit card details on our servers. Additionally, we regularly undergo security audits and updates to ensure your data remains protected.

Yes, our platform is fully responsive and works on all mobile devices. You can shop from your smartphone or tablet by visiting our website through your mobile browser. We also offer dedicated mobile apps for iOS and Android devices, which provide an enhanced shopping experience with features like push notifications for order updates, easier checkout, and saved payment methods. You can download our app from the Apple App Store or Google Play Store.